Services Overview
Stein-Tech Information Technologies (IT) Services is more than an array of highly reliable solutions. It's a suite of IT services tailored to the specific needs of each government agency and commercial enterprise we serve.
Our IT services, which are administered by highly qualified on-site IT program managers, feature highly reliable expert service and solutions and offer competitive pricing.
Basic IT Services
Helpdesk Support Our helpdesk support service provides a primary customer trouble call interface, resolves immediate issues and provides remote technical assistance.
Desktop Support
Stein-Tech Desktop Support includes second-tier customer interface, desk-side technical support and user training, configuration of communication devices and peripherals, and the connecting, configuration, and restoration of PC workstations.
Network Support
Our Network Support service provides network backbone support, third-tier escalation for helpdesk, site survey and systems analysis, integration of state-of-the-art technologies into LAN/MAN/WAN architectures, and develops technical documentation, bills of materials, and other technical reports.
Server Support
Server Support controls domain structure, including Active Directory and trust relationships both internally and externally. It also provides IAVA compliance for desktops and notebooks, conducts e-mail server administration, troubleshoots and repairs all software and hardware issues, performs the design and build of PC images, develops technical solutions, and conducts system analysis. Stein-Tech Server Support also provides mobile device troubleshooting, support, and server administration.
Premium IT Services
Enterprise Architectural Design and Implementation
The Stein-Tech enterprise architecture service provides disaster recovery network planning, design, and implementation (modeled after our five-nines compliant facility) and an immediate return in resiliency, backup, and failover. Stein-Tech service also features a green solution that increases resiliency and location flexibility and allows for telework/remote helpdesk support.
IT Governance
Stein-Tech IT Governance includes quality assurance, metrics, configuration, and change—all managed as a program at the enterprise level. Our IT Governance service increases productivity, eliminates redundancy, ensures interoperability, and interfaces the client with the process.
featured services
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Available Services
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